Refund & Return Policy

At Royal Pet Co., customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.

To qualify for a return, your item must meet the following conditions:

• Return requested within 30 days of delivery ⏱️
• Item must be unused, unworn, and in original packaging 📦
• Item must be in the same condition as received ✨

The following items are not eligible for return:

• Sale, clearance, or discounted items 🏷️
• Used or damaged items caused by misuse
• Items returned without contacting support first

If your item arrives damaged, defective, or incorrect, please contact Royal Pet Co. within 7 days of delivery.

• Provide your order number 🔢
• Include clear photos of the issue 📸

We will provide a replacement or full refund at no extra cost.

Once your return is received and inspected, we will notify you of the outcome.

• Approved refunds are processed within 5–10 business days
• Refunds are issued to your original payment method
• Shipping costs are non-refundable unless the item is defective

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

International returns may be accepted depending on the situation. Please contact Royal Pet Co. support for assistance.

To begin a return, please email support@royalpetco.com with:

• Your order number
• Reason for return
• Photos if applicable

Our support team will guide you through the next steps.